Privacy Policy
Last updated: July 24, 2026
This Privacy Policy describes how ChatSee.ai Inc. (“ChatSee,” “we,” “us,” or “our”) processes personal information across our marketing website at https://chatsee.ai, our platform, and our other online or offline offerings that link to this policy (collectively, the “Services”).
Disclosure regarding Customer Agent Data. This Privacy Policy does not apply to personal information we process on behalf of our customers under a written agreement. “Customer Agent Data” means the agent inputs, outputs, traces, metrics, and metadata that ChatSee customers send to us through our SDK for monitoring and observability. Our processing of Customer Agent Data is governed by our contracts with those customers, not by this Privacy Policy, and each customer’s own privacy notice governs their collection and use of that data. Direct any questions or requests about Customer Agent Data to the relevant ChatSee customer.
Key definitions. For purposes of this policy:
“Authorized User” means an employee, contractor, or other individual a ChatSee customer authorizes to access and use the Services on its behalf (for example, an SRE at a customer organization).
“Customer Agent Data” means agent inputs, outputs, traces, metrics, and metadata that ChatSee customers send to us via our SDK.
“ChatSee Customer” means a business entity that has entered into a customer agreement with ChatSee.
Updates to this policy
We may update this Privacy Policy from time to time. If we do, we will post the updated policy and may provide additional notice as appropriate.
1. Personal information we collect
We collect information you provide directly, information collected automatically, and information from third parties.
A. Information you provide directly
Account information — such as your name, work email, and other details you store with your account.
Inputs and outputs — when you use our platform as an Authorized User, we may collect content you submit and the responses generated, along with associated metadata. (Customer Agent Data sent to us via the SDK is governed by our customer agreements, not this policy.)
Billing information — subscription and payment details. Card payments are handled by our third-party payment processor; we do not store full card numbers, though we may receive related billing details.
Communications — information you send us, for example by email.
Business development — information exchanged when assessing potential business opportunities.
Job applications — contact details, resume/CV, and related information if you apply for a role with us.
B. Information collected automatically
Device information — such as IP address, unique identifiers, browser and device details, and approximate location derived from IP address.
Usage information — pages visited, features used, links clicked, and the frequency and duration of activity.
Cookies and similar technologies — we and third parties may use cookies, pixel tags, and web beacons to collect information about your use of and engagement with the Services, including whether emails have been opened. See Section 4 for your choices.
C. Information from third parties
If you sign in or connect through a third-party service (for example, Google sign-in or a magic-link provider), we may receive information from that service that you have made available through your privacy settings.
2. How we use personal information
A. To provide the Services
To give you access to features, communicate with you, respond to requests, share information with third parties as needed to operate the Services, and process payments.
EU/UK GDPR lawful bases: performance of a contract, legitimate interest, consent, and/or legal obligation.
B. To improve and develop the Services
We use Customer Agent Data only to develop, train, and fine-tune models solely for the benefit and use of the individual ChatSee customer that provided it.
EU/UK GDPR lawful bases: performance of a contract or legitimate interest.
C. To operate our business
To pursue legitimate interests such as security, fraud prevention, research and development, and direct marketing; to run analytics; to create de-identified or aggregated information (which we will not attempt to re-identify except as permitted or required by law); to process job applications; to enforce our agreements; and to comply with legal obligations.
EU/UK GDPR lawful bases: performance of a contract, legitimate interest, consent, and/or legal obligation.
D. Marketing
To provide marketing communications, promotions, and offers about ChatSee that may interest you.
EU/UK GDPR lawful bases: legitimate interest and/or consent.
E. With your consent or direction
For purposes disclosed to you at the time you provide the information, with your consent, or as you otherwise direct.
3. How we share personal information
A. To provide the Services
Service providers — vendors that support the Services, such as hosting, customer support, AI/ML services, analytics, marketing, and IT support.
Third-party services you interact with — any information shared with a third-party service is subject to that service’s privacy policy.
Business partners — only as necessary to provide a product or integration you have requested; we do not share your information with partners for their own marketing.
ChatSee customers (Authorized Users only) — if you use the Services as an Authorized User, we may share information associated with your use of the Services with the relevant ChatSee customer, whose privacy policy may also apply.
Affiliates — our corporate affiliates.
B. To protect us or others
We may share information where we believe in good faith it is necessary to comply with law or legal process, respond to lawful government requests, enforce our agreements, protect rights, property, or safety, collect amounts owed, or investigate suspected unlawful activity.
C. Business transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale or transfer of assets, your information may be shared or transferred as part of that transaction.
4. Your privacy choices and rights
Email communications. You can unsubscribe from marketing emails using the link in the message. You cannot opt out of certain service-related communications (for example, updates to this policy).
Do Not Track. We do not currently respond to browser “Do Not Track” signals.
Cookies. You can adjust your browser or device settings to restrict or remove cookies, though the Services may not work properly if you do. Industry opt-out tools are available through the Network Advertising Initiative, the Digital Advertising Alliance, and the European Digital Advertising Alliance.
Your rights. Subject to applicable law, you may have the right to request access to or portability of your personal information; request correction or deletion; object to or request restriction of processing; and withdraw consent (with effect only for future processing). To exercise these rights, contact us using Section 9. We will verify your identity before responding, may require reasonable information to do so, and will handle requests in accordance with applicable law, including any right to appeal a decision or to lodge a complaint with your supervisory authority in the EEA or UK.
5. International transfers of personal information
We may process and store personal information anywhere we or our service providers operate, including the United States, which may have different data-protection laws than your country. Where we transfer personal information out of the EEA, Switzerland, or the UK to a country without an adequate level of protection, we rely on appropriate safeguards such as the EU Standard Contractual Clauses. Contact us for more information about these safeguards.
6. Retention of personal information
We retain personal information for as long as needed to provide the Services and to fulfill the purposes described in this policy, and as required to meet legal, accounting, or reporting obligations. To determine retention periods, we consider the amount and sensitivity of the information, the purposes for processing, applicable legal requirements, and whether those purposes can be achieved by other means.
7. Supplemental notice for EU/UK GDPR
Where the EU or UK GDPR applies, our processing may rely on one or more of the following lawful bases: performance of a contract, legitimate interests (where not overridden by your rights), consent, and compliance with legal obligations. In some cases providing personal information may be required by law or to enter into a contract; if you decline where it is required, we will tell you the consequences at that time.
8. Children’s personal information
The Services are not directed to children under 16 (or the applicable age under local law), and we do not knowingly collect their personal information. If you believe a child has provided us personal information, please contact us and we will delete it.
9. Contact us
ChatSee.ai Inc. is the controller of the personal information processed under this Privacy Policy.
For questions about our privacy practices or to exercise your rights, contact us at contact@chatsee.ai