Terms of Service
Last updated: July 24, 2026
Welcome to ChatSee, available at https://chatsee.ai (the “Site”). If you have signed up electronically through the Site to purchase a subscription to access and use the Platform (defined below), and have not otherwise executed a separate written subscription agreement with us, then these Terms of Service (together with your associated Order Information, this “Agreement”) govern your use of our hosted AI agent monitoring, observability, and runtime assurance platform (the “Platform”). In this Agreement, “ChatSee,” “we,” “us,” and “our” mean ChatSee.ai Inc., and “you” means you and any organization on whose behalf you sign up for a subscription.
If you are an individual acting for an entity, you represent that you have authority to bind that entity to this Agreement. If you do not accept this Agreement, you must not access or use the Platform or the SDK (defined below).
Please also review our Privacy Policy for how we handle personal data.
1. Definitions
“Authorized User” means any employee, contractor, or other individual you authorize to Use the Site, Platform, and/or SDK on your behalf.
“Documentation” means the user guides, specifications, system requirements, and other materials ChatSee makes available describing the Platform and SDK, as updated from time to time.
“Event(s)” means a defined set of agent interactions sent by the SDK to the Platform, as further described in the Documentation.
“Input(s)” means Your Data or other content you submit to the Platform through the SDK. “Output(s)” means content generated by the Platform (including through ChatSee’s or its licensors’ models) in response to your Inputs and interaction with the Platform.
“Order Information” means the subscription terms communicated to you when you sign up electronically through the Site, including via our Pricing Page.
“Person” means any individual or entity, including any governmental authority.
“Pricing Page” means our pricing page at https://chatsee.ai, as updated from time to time.
“ChatSee IP” means the Platform, the SDK, the underlying software, algorithms, interfaces, technology, databases, tools, know-how, processes, and methods used to provide the Platform or SDK, the Documentation, Service Data, all improvements and derivative works of the foregoing, and all intellectual property rights in any of the foregoing.
“ChatSee SDK” or “SDK” means the software development kit that lets you create and send Events to the Platform.
“Use” means to access, operate, and use the Platform in accordance with this Agreement and ChatSee’s instructions.
“Your Data” means all information and content submitted or transmitted by or on your behalf, or by any Authorized User, in connection with your use of the Platform or SDK, including Inputs and Outputs, but excluding Service Data and ChatSee IP.
2. Access and use
(a) Grant of access. Subject to this Agreement, ChatSee grants you a worldwide, non-exclusive, non-transferable (except under Section 15(f)), non-sublicensable right to Use the Platform and SDK for your internal business purposes (the “Purpose”) during the Term, provided you (i) register an account under our then-current procedures, (ii) comply with Section 2(b), and (iii) Use the Platform and SDK in accordance with the Documentation. You may permit Authorized Users to Use the Platform and SDK on your behalf, but you remain fully and directly responsible for their use as if it were your own.
(b) Use restrictions. You will not, and will not permit any Person (including Authorized Users) to: (i) modify or create derivative works of the Platform, SDK, or Documentation; (ii) reverse engineer, decompile, or attempt to derive source code or gain improper access to any software component of the Platform or SDK; (iii) sell, resell, rent, lease, or otherwise make the Platform, SDK, or Documentation available to any Person other than for your own benefit for the Purpose; (iv) use the Platform or SDK to store or transmit any infringing, unlawful, or tortious material, or any data for which you lack the necessary rights or consents; (v) interfere with or disrupt the integrity or performance of the Platform or SDK; (vi) access the Platform or SDK through any scraping, crawling, or automated data-mining mechanism except through features ChatSee provides for that purpose; or (vii) use the Platform, SDK, Documentation, or any ChatSee Confidential Information for competitive analysis or benchmarking, or to build any product or service that competes with the Platform.
(c) Reservation of rights. As between the parties, ChatSee exclusively owns all right, title, and interest in the ChatSee IP. Nothing in this Agreement grants you any rights in the ChatSee IP except as expressly stated. All intellectual property rights in any improvements or derivative works of the Platform vest solely in ChatSee upon creation, and to the extent they do not, you (and your Authorized Users) hereby irrevocably assign them to ChatSee.
3. Fees and payment
(a) Fees. You will pay all fees set out in your Order Information (“Fees”) in accordance with the payment terms stated there. Unless stated otherwise, Fees are non-refundable and payable in U.S. dollars. We may change our Fees on thirty (30) days’ prior notice (which may be by email). Unless your Order Information provides otherwise, Fees will be charged to the payment method you designate at sign-up, and you authorize us to charge that method when Fees are due. Undisputed Fees not paid when due accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower, and you will reimburse reasonable collection costs. If this Agreement and the Order Information conflict on Fees, the Order Information controls.
(b) Taxes. Fees exclude all sales, use, value-added, and similar taxes and duties (“Taxes”), which are your responsibility, except for Taxes based on ChatSee’s net income. You will reimburse us for any such Taxes we are required to pay on your behalf.
4. Confidential information
“Confidential Information” means information one party (the “Disclosing Party”) provides to the other (the “Receiving Party”) that is marked confidential or that a reasonable person would understand to be confidential given its nature or the circumstances of disclosure. It excludes information that (i) is or becomes public through no fault of the Receiving Party; (ii) was rightfully known to the Receiving Party without a confidentiality obligation before disclosure; (iii) is independently developed without use of the Disclosing Party’s Confidential Information; or (iv) is rightfully obtained from a third party without restriction. The Platform and Documentation are ChatSee’s Confidential Information; Your Data is your Confidential Information.
The Receiving Party will not use or disclose the Disclosing Party’s Confidential Information except as necessary to perform under this Agreement, and may disclose it only (A) to employees, contractors, and advisors with a need to know who are bound by comparable confidentiality obligations, or (B) as required by law or legal process, provided it gives the Disclosing Party reasonable prior notice where lawful so it may seek protective treatment. ChatSee may use and modify Your Data in de-identified form to develop and derive Service Data.
Confidentiality obligations begin on the effective date and continue for five (5) years after disclosure; obligations for trade secrets continue for as long as the information remains a trade secret under applicable law.
5. Privacy policy
You acknowledge that you have reviewed the ChatSee Privacy Policy, which describes how we process personal data.
6. Support
As part of your subscription, ChatSee will provide reasonable support for the Platform in accordance with any support terms in your Order Information.
7. Feedback
If you or your Authorized Users provide suggestions or feedback about the Platform (“Feedback”), you grant ChatSee a perpetual, irrevocable, royalty-free, fully paid-up license to use and exploit that Feedback for any business purpose, including improving the Platform.
8. Data license; your reservation of rights
(a) As between the parties and except as stated in Section 8(b), you retain all right, title, and interest in Your Data. Nothing in this Agreement grants ChatSee rights in Your Data except as expressly stated.
(b) You grant ChatSee a non-exclusive, worldwide, royalty-free license to host, reproduce, display, modify, and create derivative works of Your Data as needed to provide the Platform and SDK to you. ChatSee may also derive insights, in de-identified form only, from (i) Your Data and (ii) your and your Authorized Users’ use of the Platform, including usage data, metrics, metadata, and trends (“Service Data”). ChatSee will use Your Data to train or fine-tune machine-learning or AI models solely for your own benefit and use, and not to train models for the benefit of other customers or third parties.
(c) You represent and warrant that you have obtained and will maintain all consents and rights necessary for Your Data to be processed through the Platform in compliance with applicable law (including data-protection and privacy laws) and for you to grant the license in Section 8(b).
9. Representations and warranties
Each party represents and warrants that (a) it is duly organized and in good standing and has the right to enter into this Agreement, and (b) its execution and performance of this Agreement have been duly authorized and constitute a valid and binding obligation.
10. Indemnification
(a) By ChatSee. Subject to Sections 10(b) and 10(e), ChatSee will defend you against, and pay damages finally awarded in, any third-party claim alleging that the Platform or SDK infringes that third party’s intellectual property rights.
(b) Exclusions. ChatSee has no obligation under Section 10(a) to the extent a claim arises from (i) your breach, negligence, willful misconduct, or fraud; (ii) modifications to the Platform not made by ChatSee; or (iii) combination of the Platform with software, data, or materials not provided by ChatSee, including Your Data.
(c) IP remedies. If ChatSee believes the Platform or SDK may infringe, it may, at its option and expense: (i) obtain the right for you to keep using it; (ii) modify or replace it with a functionally equivalent non-infringing alternative; or (iii) if neither is commercially reasonable, terminate the affected access on notice. Sections 10(a)–(c) state your sole remedy for IP infringement by the Platform or SDK.
(d) By you. Subject to Section 10(e), you will defend ChatSee against, and pay damages finally awarded in, any third-party claim arising from (i) Your Data processed in violation of applicable law or this Agreement, or (ii) your breach of Section 2(b).
(e) Procedures. The indemnified party will promptly notify the indemnifying party of the claim and reasonably cooperate in the defense. The indemnifying party controls the defense but may not settle in a way that imposes liability or obligations on, or requires admission by, the indemnified party without its consent. The indemnified party may participate with its own counsel at its own expense.
11. Disclaimers
(a) EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, THE PLATFORM AND SDK ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHATSEE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. CHATSEE DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE OR UNINTERRUPTED.
(b) GIVEN THE PROBABILISTIC NATURE OF MACHINE LEARNING, OUTPUT MAY BE INACCURATE, INCOMPLETE, OR OTHERWISE UNDESIRABLE, INCLUDING AS A RESULT OF HALLUCINATION, AND MAY NOT BE UNIQUE. THE QUALITY OF OUTPUT DEPENDS IN PART ON YOUR INPUTS AND YOUR COMPLIANCE WITH THIS AGREEMENT. YOU ARE SOLELY RESPONSIBLE FOR EVALUATING AND VERIFYING ALL OUTPUT. CHATSEE HAS NO LIABILITY FOR ANY LOSS ARISING FROM YOUR INPUTS OR YOUR USE OF ANY OUTPUT.
(c) [IF APPLICABLE — REDACTION FEATURES] ANY DATA-REDACTION OR PII-FILTERING FEATURE IS PROVIDED AS AN AID ONLY. YOU ARE SOLELY RESPONSIBLE FOR CONFIGURING IT AND SELECTING APPROPRIATE SETTINGS. CHATSEE DOES NOT GUARANTEE THAT SUCH FEATURES WILL DETECT OR REDACT ALL PERSONAL OR SENSITIVE INFORMATION, AND THEIR USE DOES NOT GUARANTEE DE-IDENTIFICATION OR COMPLIANCE WITH ANY PRIVACY LAW (INCLUDING CCPA, HIPAA, OR GDPR). YOU REMAIN RESPONSIBLE FOR ANY ADDITIONAL SAFEGUARDS NEEDED TO PROTECT PERSONAL INFORMATION.
12. Limitation of liability
(a) Exclusion of damages. EXCEPT FOR CHATSEE’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, CHATSEE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF THIS AGREEMENT OR THE PLATFORM, SITE, OR SDK, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) Total liability. CHATSEE’S TOTAL LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE FEES YOU PAID IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE HAD NO PAYMENT OBLIGATIONS.
13. Term and termination
(a) Term. This Agreement begins on the effective date in your Order Information and continues for the initial term stated there (the “Initial Term”). It then automatically renews for successive one-month terms unless either party gives at least twenty (20) days’ written notice of non-renewal before the end of the current term (the “Term”).
(b) Termination. Either party may terminate on written notice if the other materially breaches and the breach is incapable of cure or remains uncured thirty (30) days after written notice.
(c) Survival. Sections 1, 2(b), 2(c), 3, 4, 5, 7, 8, 10, 11, 12, 13(c), 13(d), and 15 survive termination or expiration.
(d) Effect of termination. On termination, (i) your access rights end, and (ii) you will return or destroy ChatSee Confidential Information and the SDK in your possession and, on request, certify that you have done so. Termination does not relieve you of Fees accrued before termination or entitle you to a refund. ChatSee will make Your Data available for export, or delete it, in accordance with the Documentation or your Order Information.
14. Trademarks
(a) You grant ChatSee a limited, non-exclusive, royalty-free license to use your name, trademarks, and logos (“Your Marks”) during the Term (i) to host and operate the Platform and (ii) to identify you as a ChatSee customer in marketing materials and on the Site. Goodwill from such use inures to your benefit.
(b) ChatSee will use Your Marks only in the form and in accordance with any brand guidelines you provide.
15. Miscellaneous
(a) Entire agreement. This Agreement and the Order Information are the complete and exclusive agreement between the parties on this subject and supersede all prior agreements. It may be amended only in a writing signed by authorized representatives of both parties.
(b) Notices. We may give notice by posting on the Site, through the Platform, or by email to your account address. You may give notice to us by email at contact@chatsee.ai. Notices are effective on posting or delivery.
(c) Waiver. A failure to enforce any provision is not a waiver. Waivers must be in writing and signed by the waiving party.
(d) Severability. If any provision is unenforceable, it will be enforced to the maximum extent permitted, and the rest of the Agreement remains in effect.
(e) Governing law; jurisdiction. This Agreement is governed by the laws of the State of California, without regard to conflict-of-laws rules, and the U.N. Convention on Contracts for the International Sale of Goods does not apply. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in Cupertino, CA.
(f) Assignment. ChatSee may assign this Agreement freely. You may not assign it without ChatSee’s prior written consent, except to an affiliate or to a successor to substantially all of your business, provided the assignee agrees in writing to assume your obligations. Any other attempted assignment is void.
(g) Equitable relief. Either party may seek injunctive or other equitable relief for a breach that would cause irreparable harm, in addition to other remedies.
(h) No third-party beneficiaries. This Agreement confers no rights on any person other than the parties, except as expressly stated.
(i) Force majeure. Neither party is liable for delays or failures (other than payment obligations) caused by events beyond its reasonable control, including strikes, supply shortages, denial-of-service or other attacks, telecommunications failures, epidemics or pandemics, governmental acts, changes in law, war, terrorism, or acts of God.
(j) Subcontractors. ChatSee may use subcontractors and third-party providers (including hosting and payment vendors) and remains responsible for their performance, except that ChatSee is not liable for the acts of third-party vendors except to the extent finally adjudicated to result from ChatSee’s gross negligence or willful misconduct.
(k) Relationship of the parties. The parties are independent contractors. This Agreement creates no partnership, joint venture, or agency relationship.
(l) Export controls. You represent that you are not on, owned by, or acting for any U.S. government denied-party list, and you will comply with all applicable export-control and sanctions laws (“Export Laws”). You will not use or export the Platform, SDK, or Your Data in violation of Export Laws or for any prohibited purpose, and you will obtain any required export approvals.